Privacy Policy

Last updated: 14/03/2026

Petzen ("we", "our", "us") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Who We Are

Petzen is a pet care service based in London, United Kingdom providing services such as pet sitting, dog walking and home visits.

If you have any questions about this policy you can contact us at:
Email: contact@petzen.care

2. Information We Collect

When you use our website or request services we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Home address
  • Booking details and service requests
  • Pet information (name, breed, age, medical notes)

3. Technical Data

When you visit our website certain technical information may be collected automatically. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited
  • Date and time of visits
  • Referring website

Some of this information may be collected through server logs or analytics tools provided by our hosting provider (Hostinger).

4. How We Use Your Data

Your information is used only to operate and improve our services. This includes:

  • Managing booking requests
  • Providing pet care services
  • Communicating with customers
  • Maintaining user accounts
  • Improving website performance
  • Ensuring website security

5. Legal Basis for Processing

Under UK GDPR we process personal data based on the following legal grounds:

  • Contractual necessity (to provide requested services)
  • Legitimate business interests
  • Legal obligations under UK law

6. Data Storage and Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, misuse, loss or disclosure. Access to personal information is restricted to authorised personnel only.

7. Account Security

Users access their accounts using a secure email login link ("magic link"). These links are time-limited and can only be used once to improve account security.

8. Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations. If you request deletion of your account, we will remove your personal data unless we are required to retain it by law.

9. Your Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing of your data
  • Object to certain processing activities
  • Request a copy of your data

To exercise any of these rights please contact us at contact@petzen.care.

10. Cookies

Our website may use essential cookies required for core functionality such as login sessions and security. Analytics cookies may also be used to understand how visitors interact with the website and improve performance.

11. Third-Party Services

Some technical services used to operate the website (such as hosting providers or infrastructure tools) may process limited data necessary for the operation of the website.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on our website.

13. Contact

If you have any questions regarding this Privacy Policy or your personal data please contact:

Email: contact@petzen.care